Active Premium Service
As with hardware and software support, the TDT Expert Support Team is available to you personally via telephone, E-Mail or if you like even at your premises.
The advantages are obvious
- Early recognition of line faults due to proactive management
- Localization of line bottlenecks by intelligent evaluation of the traffic data.
- Inquiry of the network status in realtime through those responsible for customer's network using convenient graphical interface
- No provision of hardware or software resources by the customer
- No costs for own qualified personnel
Your privilege - competent support in all matters
- Personal contact to counterparts of the TDT Expert Support Teams
- Support with questions regarding configuration
- Competent answers to all questions relating to WAN, LAN and VPN
- Individual service times by agreement – for example:
Monday - Friday 8 am until 6 pm
Monday - Saturday 8 am until 8 pm
or 7 days a week around the clock
- Localization and analysis of problems
- Repair of faults - worldwide -using remote access
- Software update via download
- Pre-configuration of spare equipment for a fast exchange
- Provision of backup equipment for pre-exchange repair
- Fast shipment using courier services - worldwide
- Use of qualified technical personnel on site guarantees fast reaction times
Use the Active Premium Service from TDT and ensure that your network is in safe hands.