Hardware and Software Support
Technical competence, quality awareness and profitability, as well as comprehensive service are the fundaments of our support concept.
Personal contact can be made by telephone, E-Mail and other digital communication methods. Naturally, we will assist you on-site at your premises.
You will be provided with a personalized service, specifically suited to your requirements.
Continual training and routines ensure that can expect high quality and reliable support services from our employees...
...Because our knowhow is your success!
TDT Remote Service Contracts – Competent Support on Request
- Personal contact to contacts from the TDT Expert Support Team
- Support with questions about configurations
- Competent answers to all questions about WAN, LAN and VPN
- Individual service times by aggreement – for example:
Monday - Friday 8 am until 6 pm
Monday - Saturday 8 am until 8 pm
or 7 days a week around the clock
- Locallization and analysis of problems
- Repair of faults - worldwide - using remote access
- Software update via download
- Pre-configuration of spare equipment for a fast exchange
- Provision of backup equipment for pre-exchange repair
- Fast shipment using courier services - worldwide
- Use of qualified technical personnel on site guarantees fast reaction times
Please contact our sales department for further information.
Do you require a comprehansive service and an optimal network management?
Then our Active Premium Service is the right choice for you.